Stitch Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
    For California Customers
Send Message

Customer Service:

  • (415) 800-2918
    548 Market St #99953 San Francisco CA 94104-5401 United States
  • +6 128 880 0371
    Level 3, WeWork, 100 Harris St Pyrmont NSW 2009 Australia

Complaints/feedback:

  • (916) 445-1254
    For California Customers

Stitch Emails:

Customer Service
General Info
Legal
Media
Press Inquiries
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More phone numbers and emails Less phone numbers and emails

Stitch Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Stitch is 8009525210. 58% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Saturday. The average call time is 25 seconds.

  • People call Stitch mainly because of return/ replace, activation/ cancellation and request for information.

View full overview ›
PissedConsumer Club

Contact Information

Stitch Website:

Stitch Help Center:

Corporate Office Address:

Stitch
548 Market St #99953
San Francisco, California 94104-5401
United States

Stitch Rating Based on 2 Reviews

Rating details

2.4
more details
Reliability
Additional Fees
Product or Service Quality
Price Affordability

Rating stats

Rating trend

How Good is Stitch's Customer Service?

Kathryn A Wlf
Kathryn A Wlf
Feels Disappointed | Jun 27, 2024

I need a mailing label to return some clothes. I have yet to get a mailing label. Stitch Fix said they emailed me one but the attachment was blank. No resolution.

Read full quote
Brenda B Onr
Brenda B Onr
Feels Disappointed | Apr 21, 2023

Non-contact customer service stinks.....

Read full quote

Summary of Stitch Customer Service Calls

95 TOTAL
CALLS
00:18 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Stitch?

Return/ Replace Question:

  • “Return pClothes”
  • “Returns”
  • “Return”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancelation”
  • “Cancel”

Payments and Charges Question:

  • “Fraud on my account”
  • “Problem with billing”
  • “Took my money”

Request for Information Question:

  • “About a product”
  • “Looking for merchandise”
  • “To find out what I owe on a skirt I kept”

Shipping and Delivery Question:

  • “Stop upcoming delivery”
  • “Received delivery of something I didn't order”
  • “Incorrect size information”

Account Question:

  • “Account”
  • “Balance of credit?”

Product/ Service Question:

  • “False withdrawal”
  • “Damaged item”

Cards Question:

  • “My card is being used in your store i didnt make any purchase. Please contack me”
  • “Gift Card purchase”

Website/ Application Question:

  • “I am not interested in stitch just got onto the website and I don't know what I did that I ordered it”

Refund Question:

  • “Refund payment”

Other Question:

  • “Exchaned item”
  • “To close out my order”
  • “I want my money you owe me”

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